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Privacy Policy

Last updated 23 Sep 2026

1. Information We Collect

We collect the following types of information when you use MYPASS.PK:

  • Personal Information: Name, email address, phone number, and billing details provided during ticket purchase.
  • Transaction Data: Order history, payment method details (we do not store full card numbers), and ticket information.
  • Usage Data: Browser type, IP address, pages visited, and interaction patterns on our Platform.
  • Device Information: Device type, operating system, and unique device identifiers.

2. How We Use Your Information

Your information is used to:

  • Process ticket orders and deliver digital tickets via email/SMS.
  • Send order confirmations, updates, and event reminders.
  • Provide customer support and respond to inquiries.
  • Improve our Platform and personalize your experience.
  • Comply with legal obligations and prevent fraud.

3. Information Sharing

We do not sell your personal data. We may share information with:

  • Event Organizers: Attendee name and contact details for event management and entry verification.
  • Payment Processors: Transaction data necessary to process your payment securely.
  • Service Providers: Trusted partners who assist in operating our Platform (hosting, email delivery, analytics).
  • Legal Authorities: When required by law or to protect our rights.

4. Data Security

We implement industry-standard security measures including encryption, secure payment processing, and access controls to protect your personal information. However, no method of transmission over the internet is 100% secure.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes. Transaction records are kept for a minimum of 6 years as required by Pakistani tax law.

6. Your Rights

You have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of your data (subject to legal retention requirements).
  • Opt out of marketing communications at any time.

7. Cookies

We use essential cookies for session management and security. We do not use third-party tracking cookies for advertising purposes.

8. Contact Us

For privacy-related inquiries, please contact us at support@mypass.pk or via WhatsApp.

Last updated: September 2026