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Help & Documentation

Last updated 27 Sep 2026

Everything you need to find events, buy tickets and get through the gate on MYPASS.PK.

Finding events

  • The Events page lists every upcoming event. Filter by city, category, date range, or search for an event or artist name.
  • Six events show at first. Press Load more to see the rest.
  • Badges on each card tell you what matters now: Live, Today, Tomorrow, Few left or Sold out.
  • The Artists page lets you browse performers by name, genre or first letter and see their upcoming shows.

Buying tickets

  1. Open an event and stay on the Tickets tab. The Event details and Location tabs show the line-up, seating plan and directions.
  2. Use the + and - buttons to choose how many tickets you want. Your total, including the service fee, updates instantly.
  3. Press Continue, enter your name, email and mobile number, and apply a discount code if you have one.
  4. Accept the ticket terms and press Pay securely. You complete payment on Swich with card, Easypaisa, JazzCash or bank transfer.
  5. Your tickets are held for 15 minutes while you pay. Once payment is confirmed, your QR tickets are shown on screen and emailed to you.

At the gate

  • Show the QR code on your phone or a printed copy. Use Print / Save PDF on your order page to keep a copy.
  • Each QR code admits one person once. Do not share screenshots of your tickets.

Your account

Create an account

  1. Press the profile icon at the top right, then choose Register.
  2. Enter your name, email, an optional mobile number and a password with at least 8 characters, including an uppercase letter, a lowercase letter, a number and a symbol.

Sign up with Google will be available once it is switched on for the site. Until then, register with your email.

What you can do when signed in

  • Overview shows your upcoming events, ticket count and recent orders.
  • My orders lists every order. Orders you place while signed in have a View tickets button that opens your QR codes.
  • Profile lets you update your name and mobile number.

After 5 wrong password attempts, sign-in is paused for 15 minutes to protect your account.

Changing your password

  1. Sign in and open Profile.
  2. Press Request a password change.
  3. Our support team verifies it is you and sets a new password, then contacts you by email.

Only one request can be open at a time. Its status is shown on your Profile page.

Refunds and cancellations

Tickets are non-refundable unless the organizer cancels the event. If an event is cancelled we notify you and process the refund. See the Refund Policy and Cancellation Policy.

Organizers

Want to sell tickets with us? Use List your event to send us the details. Approved organizers get access to the organizer portal to track sales and check-ins.

Still need help?

Message us on WhatsApp or email us from the links in the footer. Include your order number so we can help faster.